AQVA Reviews

Product is great and delivery was perfect

I would give zero. We ordered a toilet which was delivered but missing all the chrome parts. We hadn’t opened the boxes as we didn’t want to damage anything and trusted the company to send the complete package. When our bathroom fitter opened the packages and we found we were missing parts we instantly contacted the company but because it was over the 14 day period they were instantly uninterested and refused to help. Absolutely disgusting customer service. Buyer beware this company will take your money, not deliver your full order and refuse to engage at all

Very poor service. Ordered a toilet from AQVA and the seat arrived broken so I contacted them instantly to ask for a replacement which was attempted to be delivered to the wrong address on several occasions. When I finally received and attempted to fit the new toilet seat I found that this was for a similar but smaller toilet so does not fit correctly. AQVA have refused to send me the correct seat that I ordered as the one they sent has been fitted. Would not ever think to measure the seat before beginning installation as assumed the suppliers would not send the incorrect product.

I ordered a Bath Front from AQVA which arrived with two of its corners damaged and crumbling. I called their customer services and was told to email the support email. Support email just bounces back.

Quick delivery of items with good communication throughout

Arrived on time and all products were good.

Excellent product, speedily delivered.

Great product, great service, happy camper!

I was really impressed with Aqva.

I ordered a bath, and it was dispatched next day. I was away that day, and called the company, and they were able to change the delivery date. Even though the bath I originally got sent had a few scratches, the delivery company helped and a new one was sent the very next day. Really happy with their service and will be using them again in the future.

Good communication and speedy delivery

Good value, item arrived in good time, well packaged and as described.

Everything good with delivery. Just waiting for the taps to be fitted

Product good, but telephone support poor (no help at all)!

Prompt dispatch and fast delivery. Good price - very happy with the service. Thank you.

My purchase was very competitively priced with fast delivery. Subsequent orders have all been processed in the same efficient manner. Thank you.